Contract Terms and Conditions for Business for the Provision of Network Services by Vee Network

The parties to this Agreement are:

Vee Network Ltd, a company registered in England, company number 13524479, whose registered office is at, 78 Queens Road, Watford, England, WD17 2LA, and its affiliates (“Vee”) who supply the Products and Services to the Customer. In this Agreement, “we”, “us” and “our” shall refer to Vee Network or Vee.

And:

You are the person/business who orders and uses the Products and/or Services for business use from the activation of your Broadband & Landline (Voip) and the creation of an Account with us (the “Customer”). A Customer includes any person who we reasonably assume is acting with your authority. In this Agreement, “you” and “your” shall refer to you as our Customer.

These General Terms and Conditions (also the Pay Monthly Terms and Conditions and the Content Terms and Conditions where applicable) and the Price List apply to all of the Products and Services as offered by Vee, whether for a specified fee or incorporated into other Charges. The current valid and binding version of the Agreement at any given time shall apply unless terminated under the terms of this Agreement.

This version of the Agreement takes effect from January 2024 and shall remain valid and active until amended or terminated in accordance with the relevant provisions of the Agreement.

Our relationship with you is also subject to our Privacy Policy and our Code of Practice.

1. DEFINITIONS AND INTERPRETATIONS

“Act” means the Telecommunications Act 1984 and amendments to the Act that may be made from time to time.

“Agreement” means the agreement between Vee Network and the Subscriber for the provision of Network Services incorporating these terms and conditions and the Order Form.

“Connection Date” or “live date” means the date when the Vee Network is in a position to and has agreed to commence provision of the Network Service to the Subscriber.

“Number Translation Service” means any telecommunications service provided by Vee Network which commences with a non-geographic code requiring translations for onward routing to the Subscriber and including services such as 0800 free phone, 0845 local rate, 0870 and 0871 national rate and premium rate telephone call facilities.

“Network Services” means the provision and/or rental of PSTN or ISDN or Fibre lines or per minute access to network capacity, as is required to complete voice telephone calls and data transmission domestically or internationally via the public switched telephone network, by the Vee Network to the Subscriber.

“Order Form” means the Subscriber Order Form (if Applicable) which sets out details of the Vee Network, the Subscriber and other particulars relating to the provision of Network Services.

“Vee Network” means Vee Network Limited, by whom this Agreement is made and the expression “Vee Network” includes the Vee Network’s permitted assignees, employees and agents.

“Subscriber” means the person if a sole trader or a full business as shown on Company house, specified on the Order Form (Section 1 & 2) with whom this agreement is made and includes where relevant the Subscriber’s permitted assignees, employees and agents.

“Subscriber Details” means the service numbers of lines to be connected to the Network Services.

“person” means a person who is authorised and works for a business or a member of the business management team.

2. SUPPLY OF NETWORK SERVICES

The Vee Network undertakes to use all reasonable endeavours to supply the Network Services to the Subscriber as and from the Connection Date subject to and on the terms of this Agreement.

3. DURATION/TERMINATION

This Agreement shall come into full force and effect from the date on the order form or the date the service goes ‘live’ whichever is the later, and shall continue for a period of 18 months, or 24 months dependent on choice, thereafter, which it may be terminated by either party by the service upon the other of no less than 28 days written notice, except for termination under section 9. In case if the subscriber doesn’t inform us at the end of the month of the contract or within 28 days then the contract will automatically revert to a month by month basis. In the event of subscriber cancellation without the Vee Network’s prior agreement during the term period of this agreement the subscriber understands and accepts that Vee Network will charge the subscriber for the outstanding contract period (Early Termination fee) using the outstanding term months x the monthly/quarterly line rental. This penalty applies and covers line rental. Throughout the term of the agreement

4. CONDITIONS OF USE OF NETWORK SERVICES

The Subscriber agrees and undertakes:

To use the Network Services in accordance with such conditions as may be notified to it in writing by the Vee Network from time to time
Not to contravene the Act or any other relevant regulations or licences granted there under.
Not to use the Network Services to communicate any material which is intended to be a hoax call to emergency services or is of a criminal, defamatory, offensive, abusive, obscene or menacing character
Not to use the Network Services in a manner which constitutes a violation or infringement of the rights of any other party?
To provide the Vee Network with all such information as it reasonably requests relating to the Subscriber’s telecommunications apparatus.
The Subscriber shall indemnify the Vee Network against all liabilities, claims, damages, losses and expenses arising from the use by the Subscriber of the Network Services in breach of this Agreement.
This clause 4.7 shall apply to the Number Translation Service.
Vee Network shall be entitled for operational or technical reasons or in order to comply with any numbering scheme or other obligation imposed on Vee Network by the Licensor’s or by any other competent authority to withdraw or change any telephone or code (or group thereof) allocated to the Subscriber as part of the Number Translation Service PROVIDED THAT the Vee Network gives the Subscriber the maximum period of notice in writing thereof practicable in the circumstances.
The Subscriber acknowledges and agrees that any Number Translation Service including any telephone numbers provided as part of that service shall only be provided by Vee Network and available for use by the Subscriber for the duration of this Agreement and that any telephone number issued to the subscriber remains owned by Vee Network and not the subscriber.

5. ACCESS TO PREMISES AND PROVISION OF INFORMATION

To enable Vee Network to exercise its obligations under this Agreement:

The Subscriber shall permit or procure permission for Vee Network and any other person(s) authorised by Vee Network to have reasonable access to its premises and its telephone system and other equipment and shall provide such reasonable assistance as the Vee Network requests.
Vee Network will normally carry out work, by appointment and during normal working hours but may request the Subscriber to provide access at other times but such requests shall not oblige the Subscriber to provide such access.
At Subscriber’s request, Vee Network may agree to work outside normal working hours and the Subscriber shall pay the Vee Network’s reasonable charges for complying with such a request.
If the Subscriber requests maintenance or repair work which is found to be unnecessary, the Subscriber agrees that they may be charged for the work and the costs incurred. Vee Network will give notice that work is considered unnecessary after receiving a report from the Openreach engineers after their attendance and raising charges, to which the Subscriber agrees to pay by this agreement.
If the subscriber reports a fault and an engineer attends, if checks carried out find that the fault is the network side of the box i.e. from the exchange to the premises, then no charge will be made, however, if the fault is the subscriber’s side of the box, which may mean faults due to subscribers’ cables or to router or other means then the subscriber agrees to pay the appropriate charge. Note; It is deemed for the prevention of doubt, that the box/s on the wall inside the property are the property of the Subscriber and not of the network, therefore any damage or fault found within the box/s will be chargeable if found.

6. SUSPENSION OF SERVICE

Vee Network may at its sole discretion elect to suspend forthwith provision of the Network Services until further notice without compensation having given the Subscriber as much notice as is reasonable under the circumstances either orally by phone or email (confirming such notification in writing) or in writing in the event that:

The Subscriber is in breach of a material term of this Agreement including for the purposes of this Agreement its failure to pay invoices or charges to Vee Network on the due date.
Vee Network is obliged to comply with an order, instruction or request of the Government, an emergency services organisation or other competent administrative authorities.
Vee Network suspects that the Network Services are being used fraudulently, or in a manner contrary to the conditions in Clause 4.
The Subscriber shall reimburse Vee Network for all reasonable costs and expenses incurred by the implementation of such suspension and/or the recommencement of the provision of the Network Services as appropriate, but only where the suspension is implemented as a consequence of breach, fault or omission of the Subscriber.
The subscriber had failed to pay invoices as issued by Vee Network and despite reminders, phone calls, payments still remain unpaid.
If the subscriber engages in abusive or aggressive behaviour towards any member of Vee Network’s staff, including but not limited to foul & abusive language, threats, racial abusive speech. Services will be suspended immediately notifying the Subscriber by phone or email, for a minimum of 3 days unless a full written apology is received. If no such apology is received then consideration will be given to termination of the Subscriber, and report being made the authorities.

7. LIABILITY

Nothing in this Agreement shall exclude or restrict Vee Network’s liability for death or personal injury resulting from the negligence of the Vee Network or of its employees while acting in the course of their employment with the Vee Network.
Neither party shall be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever.
Vee Network’s liability in contract, tort or otherwise arising out of or in connection with the performance of its obligations under this Agreement shall be limited to £1000 for any one incident or series of incidents and £1500 in aggregate.
Vee Network shall not be liable to the Subscriber for any breach of any provision of this Agreement caused by any reason outside the control or responsibility of the Vee Network including without limitation the failure of any third party public telecommunications supplier, operator or network carrier to provide network capacity (or any element thereof) to Vee Network on which it was reliant for the purposes of this Agreement (whether in breach of contract or otherwise) any Act of God, inclement weather, failure or shortage of power supplies, flood, drought, lightening or fire, strike, lock-out, trade dispute or labour disturbance, any act or omission of Government, highways authorities, or other competent authorities.
The Vee Network shall not in any event be liable to the Subscriber for any indirect, direct or consequential or incidental loss or special damages for a business, howsoever arising or for any loss of revenue, such as eBay or others, anticipated savings or profits and the Subscriber shall indemnify and keep the Vee Network indemnified against any claims and expenses arising out of the foregoing.
For the avoidance of doubt, Vee Network shall not in any event be liable to the Subscriber or any third party for any claims, liabilities, damages, costs or losses, whether direct or indirect, or for any loss of revenue, business such as eBay or others, anticipated savings or profit arising in connection with the failure of the Subscriber to comply with any or all of its obligations under this Agreement.
Vee Network will not make payment nor agrees to any sum payable to the subscriber for any Early Termination Fee imposed by the previous provider on the subscriber, when the subscriber transfers services to Vee Network.

8. CHARGES AND PAYMENTS

The Subscriber shall be invoiced monthly by the Vee Network unless agreement is offered and accepted for quarterly billing and agrees to pay charges, by Direct Debit, within 14 days of receipt of invoice.
Usage charges will be as detailed in the Vee Network’s price list.
Vee Network shall have the right to alter the charges in Vee Network’s price list from time to time by giving the Subscriber not less than 28 days’ notice, except where a specific guarantee is active. Any changes in government legislation including Vat rates will override price guarantee and will not be deemed as a core increase and therefore will not be covered under Ofcom regulations for leaving without ETF charge, as any of these changes will be beyond our control.
Usage charges payable shall be calculated by reference to data recorded or logged by or on behalf of the Vee Network and not by reference to any data recorded or logged by the Subscriber.
Vee Network reserves the right to charge daily interest on amounts outstanding 14 days after invoice until payment in full is received, at a rate equal to 8% per annum above the Bank of England Base Lending Rate as current from time to time, whether before or after judgement. Interest shall continue to accrue notwithstanding termination of this Agreement.
All sums referred to in this Agreement are inclusive of Value Added Tax and any taxes of a similar nature which may from time to time be introduced. ETF (Early Termination Fees) do attract VAT.
Payment of all sums due to Vee Network shall be made without any set-off whatsoever.
If a Subscriber has trouble paying bills or manages their account in a way that arrears occur, then Vee Network, reserve the right to alter the payment frequency from quarterly to monthly in order to help the Subscriber manage their account. If Vee Network decides to change the payment frequency, then the Subscriber will receive this notice in writing via post/email before the change is made. Where arrears occur, Vee Network may offer the subscriber a payment plan to assist.
As part of its credit management procedures Vee Network may at any time

9. EARLY TERMINATION

This Agreement may be terminated forthwith by Vee Network either orally (confirming such notification in writing) including email or in writing if there is a material or persistent breach by the Subscriber of any of the Subscriber’s obligations under this Agreement (including without limitation non-payment of charges due) and in the case of breaches which are capable of remedy the Subscriber fails to remedy the same within 7 days of such notice.

Policy

We will apply a termination charge if you stop your service when still within your contract minimum term for example, transferring your service to another provider. When you sign up for a minimum term service, the costs of that service are spread across the term period, for example over 18 or 24 months. Early Termination charges are applied to recover the costs of the service provided to you over the minimum contract period.

Our prices

Early Termination charges apply to all our products or service taken out.

If you terminate your 18 month or Longer Term contract before the expiry date, you are liable and agree to pay us a termination charge as follows:

Note: A Termination charge does attract VAT. And will be included in a final bill sent.

Examples:

If terminating a 18 month contract after three months, the remaining 15 months rental will be charged, e.g. £12.99 per month line rental x 15 months remaining = £194.85 Termination charge + vat
If terminating a Longer Term contract i.e. 24 months after six months, the remaining eighteen months rental, for the remaining contract term will be charged e.g. £12.99 per month line rental x 18 months remaining = £233.82 Termination Charge. + vat

In accordance with the conditions for Vee Network, if you terminate the contract within the minimum period, you agree and will have to pay us any applicable rental charges for the remainder of the minimum period

Vee Network may also terminate the contract if:

Subscriber is consistently a late payer or fails to pay any sums due to Vee Network by the 15th of the month of the date of the invoice, in the case of a quarterly billed Subscriber fails to pay sums on the quarterly date requested;
Subscriber is in material breach of the Contract, which if capable of remedy has not been remedied within 20 days of receipt of written notice specifying the breach in reasonable detail and requiring its remedy; Failure may result in immediate termination and ceased lines
Subscriber makes any voluntary arrangements with its creditors or becomes subject to an administration order or goes into liquidation or files for bankruptcy , whether voluntary or compulsory (other than for the purposes of a solvent reconstruction or amalgamation), or an encumbrancer takes possession of or a receiver is appointed in respect of any of its assets;
Subscriber fails to give any deposit or security required by Vee Network under Clause 9.2; or
Subscriber has given false information in order to obtain services by deception.
Subscriber is abusive including racial or foul and abusive language, including threats to any member of Vee Network or its agents during any call made to us or by us.
Vee Network is obliged to comply with a court order, instruction or request of government, regulatory authority, emergency services organisation or other competent authority

Notwithstanding anything to the contrary expressed or implied in this Agreement, either party (without prejudice to its own rights) may terminate this Agreement forthwith in the event that a liquidator (other than for the purpose of amalgamation or reconstruction), trustee in bankruptcy, administrator or receiver and manager is appointed in respect of the whole or part of the assets of the Subscriber, or the Subscriber enters into an arrangement or composition with its creditors, or other circumstances arise which entitle a court or creditor to appoint a receiver or administrator or to make a winding up order.
If the Subscriber wishes to cancel this Agreement in whole or in part prior to the Connection Date Vee Network will agree to accept such cancellation upon written notice on the basis that the Subscriber shall agree to reimburse to Vee Network any outstanding charges.
If the subscriber has already been connected and cancels the service or is terminated under this agreement by Vee Network, then a final bill will be raised the following month after we receive notification of calls made up to the last day of service. This would be in addition to any Early termination invoice sent.
Where breach of 9.1 (a) (b) (c) (d) (e) (f) (g) (h) (i) and including 9.2 occurs, then Vee Network will order the cease of the line/s without delay. Any outstanding sums up to the point of disconnection agrees will be payable by the subscriber to Vee Network

10. ASSIGNMENT

Vee Network may, but the Subscriber shall not (without the prior written consent of Vee Network such consent not to be unreasonably withheld or delayed), assign or delegate or otherwise deal with all or any of its rights or obligations under this Agreement. This agreement is not transferrable to any other party.

11. GENERAL

This Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all other agreements and representations made by either party, whether oral or written. This Agreement may be modified upon Vee Network giving to the Subscriber not less than 30 days prior written notice thereof.
Failure by either party to exercise or enforce any right conferred by this Agreement shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof or of any other right on any later occasion.
By signing the Order Form or agreeing to the order by phone or email the Subscriber thereby agrees that it is a business only and not a consumer and that all its (the Subscriber’s) terms and conditions of a business from this Agreement.
Any notice, invoice or other document which may be given by either party under this Agreement shall be in writing (except as provided otherwise) and shall be deemed to have been duly given if addressed to the party to which it is to be given and if left at or delivered by pre-paid recorded delivery mail or facsimile (provided that such facsimile is then confirmed by pre-paid mail) or email to that party’s address as shown on the Order or in either case at such other address as has been notified by one party to the other.
This Agreement shall be governed by and construed and interpreted in accordance with English law, and the parties hereby submit to the jurisdiction of the English courts.
Any representative of an organisation of the local authority or who signs or agrees by phone or email but confirmed in writing by them on behalf of the Subscriber will be deemed an authorised signatory and thereby guarantee the Subscriber’s acceptance of its obligations under this Agreement.
Any terms that would be implied herein by statute or common law shall be excluded to the fullest extent permitted by law.

12. LEGAL

If the Subscriber does not pay a bill, Vee Network may instruct a debt collection agency to collect payment (including any interest) on its behalf. If Vee Network instructs an agency, the Subscriber must pay Vee Network an additional sum.
This will not exceed the reasonable costs Vee Network has to pay to the agency, who will add the sum to the Subscriber’s outstanding debt on Vee Network’s behalf.
A letter of suspension of services notice will be issued to the Subscriber with the outstanding amount and date to be paid. And an administration notice charge of £40 will be added to the Subscriber’s total bill and will be shown in the suspension of services notice this will be sent via post or email or notified verbally by phone.
An administration fee notice will be issued if payment is still outstanding despite the Subscriber being informed and given time to pay. In this case when the administration fee notice is issued along with and as part of the suspension notice, Credit reference agencies will be informed, and an entry will be applied to the Subscriber’s credit record. PLEASE NOTE: This could mean that you may have trouble getting credit in the future.
If any sum owed by the Subscriber to Vee Network under the Contract or any other contract the Subscriber has with Vee Network is not paid by the due date, Vee Network may deduct this sum from any payment or credit due to the Subscriber under the Contract or any other contract with Vee Network. If a Subscriber’s account is subject to Vee Networks Legal department, then the department’s decision will be final.
Failure to pay amounts owed to Vee Network, Subscribers will be sent arrears letter, followed by a combined Suspension and administration fee notice. Should outstanding payments still remain unpaid, Vee Network will issue a legal warning notice. Any payments outstanding and still unpaid, Vee Network will commence court action to recover amounts owed, by way of CCJ, and will incur county court judgements or high court writ fees will be added on top.
Please note: High court officers will add additional charges onto any order given to us under a schedule laid down by the court.
Should we have to pass your debt to our debt collection agency, they will add their own additional collection fees which will be in addition to the debt owed.
Should any abuse of our staff, including foul and abusive language, threats, racial slurs or remarks, then we have the right to suspend your services for 3 days pending an apology which is given in writing. Failing any written apology, then we may exercise our right to terminate your contract and may report the matter to the authorities.

13. FRAUD PREVENTION

Vee Network may check the Subscriber’s details with a fraud prevention agency. If the Subscriber provides information that Vee Network reasonably believes to be false or incorrect and Vee Network suspects fraud, Vee Network may record this information with a fraud prevention agency. Vee Network and other organisations may use and search this information. If an order is being processed it will be cancelled and stopped from being connected. If a line is already connected when information is received and confirmed fraud, the line will be ceased immediately and any bill up to disconnection must be paid, failure to do so it will be passed to our debt collection agency, and to the appropriate authority.

14. FEES

The Subscriber understands that should Vee Network have to take court action, then additional fees will be added to the subscribers account for court and any high court fees as well. Bailiffs and High Court enforcement officers may add additional charge fees on top.

15. ESCALATIONS AND DISPUTE RESOLUTION

where appropriate, in accordance with the details set out in Vee Networks Subscriber Complaints Code located at www.spartatelecom.com/complaintscode, copies of which are available on request; and
Otherwise, by reference to the Ombudsman/communications if;
More than 8 weeks have passed with no final resolution from ourselves or
We issue a deadlock letter to you.
We have issued a final report and you are still unhappy.

NOTE: The Ombudsman will not take any case where we have not been given the opportunity to investigate the matter fully or you have not gone through our complaint’s procedure.

A dispute which has not been resolved by the subscriber’s or Vee Networks representative within 14 days of being raised may be referred by the subscriber or Vee Network to the first level by written notice to the other; and
If the dispute is not resolved at the first level within 14 days of referral, the subscriber or Vee Network may refer the dispute to the second level by written notice or verbally to the other. The subscriber’s and Vee Networks representatives at the first and second levels are as notified by the subscriber and Vee Network to the other from time to time.

16. SUBSCRIBERS INSTRUCTIONS

Vee Network has a duty under the GDPR (General Data Protection Regulation) and Ofcom regulations to protect our Subscribers account. Therefore, Vee Network may take instructions from a person whom it thinks, with good reason, is acting with the subscriber’s permission. Vee Network will only discuss an account or act on a third party instructions where the subscriber has been asked and has given their permission to talk with a third party on the account including action taken on the account or
Where the third party has a POA (Power of Attorney) which bears their name (Must be a Property and Financial where LPA is concerned). The third party as part of their legal responsibilities should supply a copy of the POA to Vee Network and which we will take as authority to discuss and make changes on the account.
Vee Network will only discuss or act on instructions under these two conditions. Vee Network acts at all times to protect subscribers accounts.
The provisions of the Contract will not affect the statutory rights of a Subscriber who is acting for purposes which are outside the Subscriber’s trade, business or profession.
Where an order is placed by the Subscriber acting for purposes which are related to the Subscriber’s trade, business or profession, it will be deemed a business to business transaction to which the Consumer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Protection (Distance Selling) (Amendment) Regulations 2005 do not apply and which will be subject to Business Terms and conditions separate form these terms and conditions which apply to consumer only. Packages for consumers will not be offered and any subscriber changing from a consumer to a business subscriber, will only be offered business pages, and will be issued with the Business Terms and Conditions.

17. SITE PREPERATION AND ACCESS

18. DELIVERY AND INSTALLATION

Vee Network will try to supply and install the Equipment by any date agreed with the Subscriber, but all dates are estimates.
If the Subscriber delays or prevents the delivery or installation of the Equipment, Vee Network may apply reasonable additional charges and/or claim a reasonable extension to any date agreed under clause 5. Vee Network will notify the Subscriber in writing of any additional charges or charges will be as set out in Vee Network Price List, which the Subscriber will pay directly to Vee Network.
The Subscriber is responsible for making the Site good, after any work undertaken by Vee Network at the Site, including putting items back and for re-decorating.
Where Openreach engineers attends a subscriber’s premises to make connections to any socket, Once completed any interference or changes within that socket connection cannot be made without express permission from Vee Network. If the Subscriber or any third party, inspect, change, remove, add or alter any wires, either themselves or by employing a third party engineer without authority from Vee Network, then the Subscriber agrees to pay Vee Network £135 + vat for un authorised engineering work, regardless if the Subscribers line is affected or not. Work on the subscriber’s line can only be carried out by Openreach engineers upon receipt of a Vee Network special Order No.
If an Openreach engineer when they arrive at premises finds no one available or is refused entry to carry out any installation or repair, then Openreach will pass that charge to Vee Network, who will bill the subscriber. (Note) If a repair Openreach will require the subscriber to agree to pay its fee if the fault is found to be within the properly. Outside the property Openreach will not make a charge.

19. ACCEPTANCE

If Openreach installs the Equipment, Openreach will test it to ensure that it is ready for use. Acceptance of the Equipment by the subscriber will take place on the earlier of: (a) the date when Vee Network notifies the subscriber that the Equipment has passed Vee Network's tests and is ready for use; or (b) the date when the subscriber begins to use the Equipment.
If Openreach does not install the Equipment, acceptance of the Equipment by the subscriber will take place when the subscriber takes delivery or possession of the Equipment.
Acceptance will not be prevented by minor faults that do not affect the Equipment’s performance, but Vee Network will fix those minor faults within a reasonable time.

20. SUBSCRIBERS OBLIGATIONS

Until it has paid for the Equipment, the Subscriber will:

Keep the Equipment safe and only use it in accordance with any instructions Vee Network may give;
Not move the Equipment or any part of it from the Site;
Ensure that the Equipment is without risk to health;
Only use or allow the Equipment to be used for any purpose for which it is designed;
Not make any alterations or attachments to the Equipment without Vee Network’s prior written consent. If Vee Network gives its consent, any alterations or attachments will become part of the Equipment;
Not sell, charge, assign, transfer or dispose of or part with possession of the Equipment or any part of it;
Not allow any lien, encumbrance or security interest over the Equipment, nor pledge the credit of Vee Network for the repair of the Equipment or otherwise;
Not claim to be owner of the Equipment and ensure that the owner of the Site will not claim ownership of the Equipment, even if the Equipment is fixed to the Site;
Indemnify Vee Network against all claims and proceedings arising from the Subscriber’s use of the Equipment or if the Equipment is stolen or damaged as a result of the Subscriber’s negligence or gross misconduct. The Subscriber will keep Vee Network informed of anything which may affect the rights of Vee Network, or involve Vee Network in any proceedings, loss or liability.

21. RISK AND OWNERSHIP

Where the Contract includes delivery or installation, risk passes to the Subscriber on delivery of the Equipment, but the Subscriber will not be liable for any loss or damage that is caused by Vee Network’s negligence.
Where the Contract does not include delivery or installation risk passes to the Subscriber when the Subscriber takes possession of the Equipment.
Ownership of the Equipment, (except for the Intellectual Property Rights) will pass to the Subscriber on payment in full of the charges as detailed on the Order Form.

Until payment in full:

the Equipment will appear in the Subscriber's books in the name of Vee Network; and
in the event of Bankruptcy or threatened seizure of the Equipment, the Subscriber will immediately notify Vee Network and Vee Network may take action to repossess the Equipment. The Subscriber will also notify interested third parties of Vee Networks ownership of the Equipment.
Routers are provided in the first instance, any router found to be faulty up to 1 year will receive a replacement free of cost. After 1 year the subscriber will be required to pay for a replacement router.

22. GUARANTEES

If, for 12 months (or any other period notified to the Subscriber by Vee Network in writing) from acceptance of the Equipment, Vee Network is notified of a fault in the Equipment which is due to faulty design, manufacture or materials, or the negligence of Vee Network, Vee Network will where necessary by arrangement with the Subscriber, replace or (at its option) repair the faulty part free of charge provided that:

the Equipment has been properly kept, used and maintained in accordance with the manufacturer’s or Vee Networks instructions, if any, and has not been modified except with Vee Network’s written consent; or
the fault is not due to accidental or wilful damage; interference with or maintenance of Equipment by persons other than Vee Network; or
the fault is not due to faulty design by the Subscriber where the Equipment has been manufactured to the Subscriber’s design.
Where returned equipment is found to have been damaged or in any other state other than wear and tear, then the Subscriber agrees to pay the full market value of the returned equipment.

This guarantee does not cover fair wear and tear.
Unless agreed otherwise by Vee Network in writing, where Equipment is installed by the Subscriber, the Subscriber will normally be required to return faulty Equipment to Vee Network (where necessary, by arrangement with the Subscriber).
If the Subscriber reports a fault and Vee Network finds there is none or that the Subscriber has caused the fault, Vee Network may apply a charge.
Except where the Subscriber relies on Vee Network’s written advice, it is the Subscriber’s responsibility to satisfy itself as to the suitability of Equipment for its needs.
Vee Network does not warrant that the Software supplied under the Contract will be free of all faults or that its use will be uninterrupted, but Vee Network will remedy those defects which significantly impair performance (where necessary by arrangement with the Subscriber) within a reasonable time.

23. WEEE REGULATIONS

The Subscriber is responsible under Regulation 9 of the Waste Electrical and Electronic Equipment Regulations 2006 (“the WEEE Regulations”) for the costs of collection, treatment, recovery, recycling and environmentally sound disposal of any equipment supplied under the Contract that has become waste electrical and electronic equipment (“WEEE”). Vee Network and the Subscriber acknowledge that for the purposes of Regulation 9 this clause is an agreement stipulating other financing arrangements for the collection, treatment, recovery, recycling and environmentally sound disposal of WEEE.
The Subscriber is responsible for any information recording or reporting obligations imposed by the WEEE Regulations. The Subscriber will indemnify Vee Network against any claims or legal proceedings that are brought or threatened against Vee Network by a third party which would not have been caused or made had the Subscriber fulfilled its express or implied obligations under this clause or in connection with the WEEE Regulations. Vee Network will notify the Subscriber of any such claims or proceedings and keep the Subscriber informed as to the progress of such claims or proceedings.
As part of its credit management procedures Vee Network may at any time

24. DISPUTED BILLS

If the Subscriber disputes any charge on a bill the Subscriber must notify Vee Network in writing or by phone or email within 6 months of the date of the bill with all relevant information. Where the disputed amount is:-

25. LATE PAYMENT

If Vee Network does not receive payment by the due date, Vee Network will charge the Subscriber daily interest on late payments at a per annum rate equal to 8% above the base lending rate of the Bank of England, compounded daily, for the period beginning on the date on which payment is due and ending on the date on which payment is made. In addition, the Subscriber will be charged £10.50 late payment fee to cover the cost of administering your account when a payment has not been made and is in arrears, Vee Network will charge £40 administration charge each month to further administer your account. The charge will be added to your account.
If the Subscriber does not pay a bill, outstanding arrears or any other fee which is chargeable to which the Subscriber has been notified, Vee Network may instruct an outside third party debt enforcement agency to collect payment (including any interest) and legal or other charges on its behalf. If Vee Network instructs a debt enforcement agency, the Subscriber must pay Vee Network an additional sum. This will not exceed the reasonable costs Vee Network has to pay to the agency, who will add the sum to the Subscriber’s outstanding debt on Vee Networks behalf. Vee Network may instead issue a County Court claim, if the Subscriber fails to continue to pay outstanding amounts to Vee Network
If no action is taken by the Subscriber on the arrears letter, then an administration fee notice will be sent, should bills still remain unpaid. An administration charge of £40 will be charged each time an administration fee notice is issued; this charge is to cover the administration of your account whilst in arrears. Failure to pay bills or arrears at this stage, will mean a warning of county court action notice being issued with again a £40 administration charge If the account remains in arrears. If after this notice if the account remains in arrears, then action by Vee Network as at section 9.1 (a) and 9.5 will be commenced.
If a Subscriber’s account remains in arrears through non-payment, then the Subscriber’s account will be passed to an outside third party debt enforcement company, who are also licenced to act as bailiffs for the court. They have the authority from Vee Network, to engage the county court or high court should a writ be required to recover outstanding payments. Additional costs may be added by the court or Vee Networks legal, fees and/or the Third Party Debt enforcement agency charges which will be added to the amount the Subscriber is required to pay. Any lines will be suspended
Once a Subscriber’s account is passed to the debt enforcement company, then all payments including arrears must be paid to them and NOT Vee Network. If a Subscribers line is still in contract with us, then a Subscriber will continue to be billed for the line rental and any calls and will still be expected to make payment as per the terms and conditions, regardless of the collection of any arrears or until such time as the line is ceased.
If any sum owed by the Subscriber to Vee Network under the Contract or any other contract the Subscriber has with Vee Network is not paid by the due date, Vee Network may deduct this sum from any payment or credit due to the Subscriber under the Contract or any other contract with Vee Network. If Vee Network is forced to recover monies not paid via court action, then the Subscriber will also pay all Vee Networks and their own court costs. The Subscriber will also have to pay Vee Networks court fees and any additional fees if an enforcement notice is required and any subsequent court enforcement officer’s fees.

26. CHANGING THE CONTRACT

The Contract cannot be varied without the written agreement of the parties, except that Vee Network may make minor changes to the specification of the Equipment which do not affect its performance, any change in the law which requires Vee Network to enforce this with its Subscriber, in those circumstances, the Subscriber will be informed by letter or email before any change takes place.

27. ENDING THE CONTRACT

Vee Network may end or suspend the Contract at any time if

The Subscriber breaches the Contract and, if the breach is capable of remedy, fails to put right the breach within a reasonable time of being asked by Vee Network to do so. In this clause breach includes non-payment of any valid invoice by the due date; or
Has bankruptcy or insolvency proceedings brought against them; or makes an arrangement with its creditors (other than where solely for solvent amalgamation or solvent reconstruction); or a receiver, administrative receiver or administrator is appointed over any of its assets; or it goes into liquidation; or a notice is given, a petition is issued, a resolution is passed, or any other step is taken to commence any of the foregoing procedures; or there is a corresponding event under Scottish law.
If the subscriber makes any threats or causes harassment or uses foul and abusive language or any other abuse of any member of staff at Vee Network at any time.

Vee Network may end or suspend the Contract at any time if

Cancel an order prior to delivery or connection as long as this is 48 hours before Openreach make the connection. Note; If the Subscriber fails to notify Vee Network prior to the 48 hour window, it will be too late to cancel the engineer. If the subscriber cancels during the 48 hours prior to connection, when it’s too late to cancel, then the subscriber agrees to pay Vee Network a cancellation charge or Early Termination Fee, as notified by Vee Network to the Subscriber or as set out in the Vee Network Price List, which may include;

Vee Network’s charges for order processing and management; and/or,
Vee Network’s charges for Equipment returns; and/or
the full charges for the Equipment and any Software. Vee Network will try to keep such charges to a minimum
The cost of the engineer.

End the contract if

Vee Network materially breaches the Contract and, if the breach is capable of remedy, fails to put right the breach within a reasonable time of being asked by the Subscriber to do so; or
Vee Network ceases to do business; or has bankruptcy or insolvency proceedings brought against it; or makes an arrangement with its creditors (other than where solely for solvent amalgamation or solvent reconstruction); or a receiver, administrative receiver or administrator is appointed over any of its assets; or it goes into liquidation; or a notice is given, a petition is issued, a resolution is passed or any other step is taken to commence any of the foregoing procedures; or there is a corresponding event under Scottish Law.

28. EARLY TERMINATION CHARGE:

Our Policy

We will apply a termination charge if you stop your service when still within your contract term. When you sign up for a minimum term service, the costs of that service are spread across the term period, for example over 12, 18 or 24 months. Early Termination charges are applied to recover the costs of the service including installation and disconnection and administration work provided to you over the minimum contract period.

Our Prices

Early Termination charges apply to all our products or service taken out.

If you terminate your minimum term contract before the expiry date, you are liable to pay us a termination charge as follows:

Note: A Termination charge does attract VAT.

Examples:

If terminating a 18 month contract after three months, the remaining 15 months rental will be charged, i.e. £12.99 per month line rental x 15 months remaining = £194.85 Termination charge +Vat
If terminating a Longer Term contract i.e. 24 months after six months, the remaining eighteen months rental, for the remaining contract term will be charged. £12.99 per month line rental x 18 months remaining = £233.82 +Vat Termination Charge In accordance with the conditions for Vee Network, if you terminate the contract within the minimum period, you will have to pay us any applicable rental charges for the remainder of the minimum period.

29. LIMITATION OF LIABILITY

Neither the Subscriber or Vee Network excludes or restricts in any way its liability under or in connection with the Contract for death or personal injury caused by its negligence or to any extent not permitted by law.
Subject to clauses 10.1 and 10.3, the Subscriber and Vee Network’s liability to the other under or in connection with the Contract for all and any direct loss or damage arising from any one incident or series of connected incidents is limited to

Any of the following types of loss or damage whether direct, indirect or consequential howsoever arising under or in connection with the Contract or any part of it: loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of business, wasted expenditure, loss from business interruption, loss or destruction of data, loss of contracts, loss from expenditure of time by managers and employees, liability to third parties, pecuniary losses arising from goodwill, or loss of or damage to goodwill; or
any indirect or consequential loss or damage whatsoever.
Nothing in this clause 10 or in the Contract excludes or limits the Subscriber’s liability to pay (without set off) the charges.
The limitations of liability referred to in clauses
Each part of this clause 10 operates separately. If any part of the clause is held by a Court to be unreasonable or inapplicable the rest of the clause will continue to apply

30. INTELECTUAL PROPERTY & CONFIDENTIALITY

All Intellectual Property Rights whether pre-existing or created by the Subscriber or Vee Network during or arising from the performance of the Contract will remain the absolute property of that party or its licensor’s.
If Software is provided to enable the Subscriber to use the Equipment, Vee Network grants the Subscriber a non-exclusive and non-transferable licence to use the Software in object code form solely as necessary for its own use of the Equipment and solely in accordance with the Contract and the applicable documentation.
If the Subscriber is supplied with Software licensed by third parties who require the Subscriber to accept their terms of use, the Subscriber must keep to those terms.
Except as permitted by applicable law or as expressly permitted under the Contract the Subscriber agrees not to copy, de-compile or modify any Software, or knowingly permit anyone else to do so.
Vee Network will indemnify the Subscriber against all claims and proceedings arising from infringement of any third party’s Intellectual Property Rights by Vee Network’s provision of the Equipment to the Subscriber. This indemnity will not apply to claims or proceedings arising from:

Use of the Equipment or Software in conjunction or combination with other equipment or software or any other service not supplied by Vee Network; or
Any unauthorised modification of the Equipment or Software; or
Content, designs, specifications or software supplied by or on behalf of the Subscriber; or
Use of the Equipment or Software other than in accordance with the Contract; or
Breach by the Subscriber of clause 11.3. In relation to any claim or allegation of infringement the Subscriber will promptly notify Vee Network in writing and must not make any admission without Vee Network’s prior written consent. The Subscriber will allow Vee Network sole conduct of all negotiations and proceedings and give Vee Network all reasonable assistance in doing so. Vee Network will pay the Subscriber’s reasonable expenses for such assistance.

Secure for the Subscriber a right of continued use: or
Modify or replace the Equipment so that it is no longer infringing, provided that modification or replacement must not materially affect the performance of the Equipment. If the indemnity in clause 11.5 applies and none of the remedies in this clause is available to Vee Network on reasonable terms, Vee Network may notify the Subscriber and collect the Equipment from the Site and refund the Subscriber the sums paid to Vee Network for the Equipment.

The indemnity in clause 5 sets out the Subscriber’s sole and exclusive remedy for infringement of Intellectual Property Rights.
Subject to clause
Vee Network and the Subscriber will keep in confidence all Confidential Information obtained under or in connection with the Contract and will not disclose it to any party other than in confidence to:

their employees or employees of their Group Companies; or; or
their professional advisers; or
in the case of Vee Network, employees of their subcontractors or suppliers who have a need to know such Confidential Information and to the extent necessary for performance of the Contract or use of the Equipment.

Information Vee Network holds about the Subscriber may be used for fraud prevention and credit vetting purposes and this may include Vee Network sharing such information with third party companies including other communication companies.
Where the Freedom of Information Act 2000 does not apply to Vee Network, you should therefore make a request under GDPR instead applies to the Subscriber and the Subscriber should make a request under the Act that includes any information held by the Subscriber that was provided by Vee Network in connection with the Contract the Subscriber will an administration charge will apply, and request must be made in writing and signed:

31. GENERAL TERMS

32. MATTERS BEYOND RESONABLE CONTROL

If the Subscriber or Vee Network is prevented, hindered or delayed from performing any obligation under the Contract because of something beyond its reasonable control including: act of God, natural disaster, lightning, flood, subsidence, earthquake, weather conditions, epidemic, pandemic, fire, explosion, war, civil disorder, acts of terrorism, something beyond the reasonable control of its suppliers, industrial disputes, acts or omissions of local or central government or other competent authorities, or acts or omissions of parties for whom the Subscriber or Vee Network is not responsible, change of law or any other cause whether similar or dissimilar that is outside its reasonable control, including covid19 or where an MBOC is received from Openreach or anything imposed by government order, then it will have no liability to the other for any resulting failure, delay, defect or omission in performing the Contract.
Vee Network will not be liable for failure to or delay in supplying the Equipment if legal or regulatory restrictions are imposed that prevent Vee Network from supplying the Equipment
If any of the events detailed in clauses 1(a) or 1(b) materially affects the performance of the Contract and continues for more than three months then the Subscriber or Vee Network may terminate the Contract in whole or part by written notice to the other. Escalation and Dispute Resolution

33. TRANSFER OF RIGHTS AND RESPONSIBILITES

The Subscriber and Vee Network may not transfer any of their rights or obligations under the Contract without the written consent of the other, except that:

34. SEVERABILITY

If any term of the Contract is held invalid, illegal or unenforceable by any court of competent jurisdiction, it will be severed, and the remaining terms will continue in full force as if the Contract had been made without the invalid, illegal or unenforceable terms.

35. SURVIVAL

Subject to clause 11.3, clause 11.2 will survive the termination or expiry of the Contract and will survive the termination or expiry of the Contract for two years.

36. ENTIRE AGREEMENT

The Contract contains the entire agreement between the Subscriber and Vee Network and supersedes all previous understandings, commitments, representations, agreements, draft agreements, arrangements, undertakings, or prior collateral contracts of any nature made by the Subscriber and Vee Network, whether written or oral relating to its subject matter.
The Subscriber and Vee Network each agree that in entering into the Contract they have not relied upon and have no rights or remedies (whether in tort, under statute or otherwise) in respect of any statements, collateral or other warranties, assurances, undertakings or representations (whether innocently or negligently made) of any party (whether party to the Contract or not) in relation to the subject matter of the Contract, except for those contained in the Contract.
Nothing in this clause 12.6 excludes or restricts the liability of either the Subscriber or Vee Network to the other arising out of pre-contract fraudulent misrepresentation or fraudulent concealment.

37. WAIVERS

A failure or delay by the Subscriber or Vee Network to exercise any right or act upon a breach under the Contract will not be a waiver of that right or breach. If the Subscriber or Vee Network waives a right or breach of the Contract, that waiver is limited to the particular right or breach.

38. RIGHTS OF THIRD PARTIES

The Contract does not create any right enforceable by any party who is not the Subscriber or Vee Network (a “Third Party”) under the Contract (Rights of Third Parties) Act 1999 but this does not affect any right or remedy of a Third Party which exists or is available apart from that Act.

39. NOTICES

Notices given under the Contract must be in writing and delivered by hand, email or first class post to the following addresses:

to Vee Network at the address shown on the bill or any address (including email address) which Vee Network provides to the Subscriber for this purpose; or
to the Subscriber at any one or more of the following: the address to which the Subscriber asks Vee Network to send bills or the address of the Site or the Subscriber’s primary email address or if the Subscriber is a limited company, its registered office. If the subscriber is found to be a consumer not a business, then, clause 7.2 will apply to notices given.

40. LAW AND JURISDICTION

The Contract is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.

41. DATA PROTECTION

The Subscriber and Vee Network will comply with their respective obligations under the GDPR (General Data Protection Regulations) and any data protection, privacy or similar laws that apply to any personal data processed in connection with the Contract. The Subscriber and Vee Network will provide such help and co-operation as is reasonably necessary or requested by the other to enable compliance with this clause.

42. SUBSCRIBERS INSTRUCTIONS

Vee Network may take instructions from a person whom it thinks, with good reason, is acting with the Subscriber’s permission. Subscribers may use a third party to give instructions provided that (a) the Subscriber can verbally tell us themselves of authorisation or (b) they have a power of Attorney (POA) to which a copy must be sent to us before we can take instructions or discus the Subscribers account. This is under the Data Protection Act and governs our responses to such requests.
Where an LPA is submitted by a third party it can only be accepted if the LPA is made on the basis of Property & Financial where the third party can act on the subscriber’s behalf.
Where an LPA is submitted by a third party and it’s on the basis of Health & welfare, this will not be accepted as its not applicable to telecoms, and the third party will have to refer to the OPG for further advice.

Contract Terms and Conditions for Business for the Provision of Network Services by Vee Network

The parties to this Agreement are:

And:

This version of the Agreement takes effect from January 2024 and shall remain valid and active until amended or terminated in accordance with the relevant provisions of the Agreement.

Our relationship with you is also subject to our Privacy Policy and our Code of Practice.

1. DEFINITIONS AND INTERPRETATIONS

These General Terms and Conditions (also the Pay Monthly Terms and Conditions and the Content Terms and Conditions where applicable) and the Price List apply to all of the Products and Services as offered by Vee, whether for a specified fee or incorporated into other Charges. The current valid and binding version of the Agreement at any given time shall apply unless terminated under the terms of this Agreement.
This version of the Agreement takes effect from January 2023 and shall remain valid and active until amended or terminated in accordance with the relevant provisions of the Agreement.
Our relationship with you is also subject to our Privacy Policy and our Code of Practice.
We can be contacted via the following methods: by email at info@veenetwork.co.uk; on a Vee SIM Card by dialling 500; by telephone on: 0300 373 2727 (calls to our customer service number 500 are free, however calls from other networks or landlines are typically charged at the standard national rate applied by other service providers); or by post at the above address.
By creating an Account and using a Vee SIM Card to access the Services via a Mobile Phone, you will be deemed to have accepted this Agreement and will be referred to as a customer of Vee. Any SIM Card we provide to you is provided under licence and remains our property. We may change your SIM Card or require you to return it at the end of this Agreement.
All Vouchers are issued by Vee and only these may be used to add credit to your account.
We are subject to regulation in the supply of our services, including in the following areas:
- For the provision of our communications services within the United Kingdom – the Office of Communications (Ofcom) (https://www.ofcom.org.uk/ );
- For the supply of premium rate content and services – PhonePayPlus (www.phonepayplus.org.uk ,);
- For keeping your personal information confidential and processing it fairly –the Information Commissioner (https://ico.org.uk/ );
- For our supply of consumer credit for our Pay Monthly Products – the Office of Fair Trading (www.oft.gov.uk );
- For all disputes which cannot be directly resolved between you and us, we are subject to the authority of Ombudsman services – the Independent Dispute Resolution body for telecommunications. The details of the mechanism for raising such a dispute with the Ombudsman can be found at www.ombudman-services.org

Definitions

The definitions and rules of interpretation set out in this clause shall apply in this Agreement:
- “Account” means our records of any information which you have supplied to us. This includes your personal information; details of the amount of credit you have for our Services; and details of your use of the Services. An Account is created by the connection of a Vee SIM Card to the Network;
- “Administration Fee” means any charge which Vee may levy under this Agreement in specified circumstances for the cost of additional and/or non-standard services to you;
- “Agreement” means these General Terms and Conditions and where applicable the order form, Charges, Price List, Price Plan, our Code of Practice, the Pay Monthly Terms and Conditions and the Content Terms and Conditions;
- “AIT” or “Artificially Inflated Traffic” means where the flow of calls or messages to a particular telecommunications number or service is a result of direct or indirect activity by or on behalf of the operator of said number or service which causes a disproportionate flow of calls than we would otherwise expect from normal commercial practice and your usage of the Network in good faith;
- “Charges” means all sums payable to us for the purchase of Vee Products and Services which we make available to you as described in the Price List and/or Price Plan, including any Administration Fees;
- “Code of Practice” means the Vee code of practice detailing our method of dealing with any complaints or disputes relating to our Products and Services.
- “Content” means any text, visual or other information, software, photos, video, graphics, music, sound and other material appearing on or available through the Services for use on a Mobile Phone or otherwise, including any information supplied by content providers from time to time for which Vee has the Rights to resell or allows a supplier of such Content to provide it via our network;
- “Credit Card” and/or “Debit Card” mean a card issued by a UK bank in your name from which we are able to take payments under this Agreement directly or via our partners;
- “Customer Services” means the Vee staff and employees allocated to respond and assist customers with any queries and complaints. We are contactable via Vee’s telephone numbers, by email or in writing;
- “Day” means the period from 00:00 to 23:59;
- “Direct Debit” means a method of making electronic payments at the request of, and to an amount specified by, the payee from a UK bank under the Direct Debit Scheme. For more details please see: https://www.bacs.co.uk/Services/bacsschemes/directdebit/Pages/DirectDebit.aspx
- “GSM Gateway” means a device for wireless telegraphy designed for, or adapted to be capable of, use while connected to the Network or that of another network operator and used solely for the purpose of sending or receiving messages conveyed by means of the Network or the cellular telecommunications system of another network operator;
- “Intellectual Property” or “IP” means any intellectual property rights anywhere in the world whether registerable or not, including, without limitation, patents, trademarks, service marks, designs, copyrights and related rights, database rights, know-how, moral rights and domain names, as well as applications for registration of such rights and the right to apply for registrations, and all equivalent or similar forms of protection notwithstanding the manner in which they arise or in which media;
- “International Roaming” means the Service supplied to you by our reasonable efforts to enable you to obtain access to other mobile communications networks when you travel to other countries. This Service includes the ability to make and receive domestic and international voice calls, to send and receive SMS and MMS services to standard fixed and mobile numbers within the visited country;
- “Minimum Term” means the minimum specified period of time for which you have entered into a Pay Monthly contract with us and as specified as part of your Price Plan and on which the prices of your Services are based;
- “Mobile Phone” or “Handset” means a device capable of being connected to our Service via the Network for Services when used in combination with a Vee SIM Card;
- “Month” means a calendar month from the date of any event under this Agreement;
- “Network” means the cellular telecommunication system supporting our Services;
- “Pay Monthly” means Vee’s range of consumer Services available and charged on a monthly basis;
- “Pre-Pay” means Vee’s range of consumer Services available by adding credit to your Account and charged solely through usage;
- “Premium Rate” means those Services offered by or via Vee which are charged at rates in excess of the standard rate for voice calls or message services. Prices for Premium Rate voice and SMS services are as advertised by the Content provider;
- “Product” means any Mobile Phone or Handset or SIM Card supplied to you by us. Please note any SIM Card is provided to you under licence and it remains our property. We may change your SIM Card or require you to return it at the end of this Agreement;
- “Price List” means the list of prices and Charges and any applicable conditions relating to the prices and Charges for the provision of the Service to customers which may be periodically updated by us for our Pre-Pay;
- “Price Plan” means any applicable conditions relating to the prices and Charges for the provision of your Pay Monthly Services;
- “Privacy Policy” means the Vee policy on controlling your information;
- “Register” and “Registration” means our acceptance of your application to register your personal details with us for the Service once you purchase call time from us;
- “Rights” means copyright, trademark and other relevant proprietary and intellectual property rights relating to Content;
- “Service” means any of the telecommunication services available for use by you via our SIM Card in the UK, including airtime minutes, enabling you to make or receive domestic and international calls and to send and receive SMS, MMS and data by means of the Network, the ability to send and receive email via the Internet, the ability to access information from the Internet, as well as any additional services we agree to provide to you, including voicemail and International Roaming where applicable;
- “SIM Card” means the card or other device provided to you bearing a unique mobile telephone number programmed to allow a Mobile Phone to access the Service;
- “User Guide(s)” means any guides or documentation supplied with your Mobile Phone/SIM Card either by us or by the manufacturer of your Mobile Phone that explain to you how the Service works, how to purchase call time and/or how to use your Mobile Phone;
- “Using the Service” means the use of the Services via the Vee SIM Card after your Account is first activated or from when the Vee Network Phone and/or SIM Card is received by you, if later;
- “Voucher” means a call time voucher of a specific cash amount and having a given value as specified in the Vee Pre-Pay Price List when applied to Services on the Vee network;
The headings in this Agreement do not affect its interpretation. A “person” can refer to an individual, a body corporate, association or partnership and includes a reference to that person’s legal personal representatives and/or successors to whom this Agreement is lawfully assigned. Unless the context otherwise requires a clause is a reference to a clause of the Agreement. In the event of a conflict between any documents of the Agreement, the following descending order of precedence shall apply: – the General Terms and Conditions/ Pay Monthly/Content Terms and Conditions; any order form; the Price List, the Price Plan, any other advertising materials.

Products and Services provided by us

We provide the Services using a combination of Vee’s infrastructure and the Network in the United Kingdom. You acknowledge that Services provided under the Agreement are subject to arrangements that are in the control of other networks and their operators, including the Network, that are outside of the control of Vee.
Vee make the Services available subject to the credit available in your Account. For Pre-Pay, you get credit on our system to use the Services by topping up your Account with us. You do this by purchasing Vouchers which Vee make available through a range of means from time to time and registering said Voucher with us in accordance with the rules relating to the Vee tariffs and Services.
Your pre-payments for Vouchers are not repayable by us, nor is any interest payable on any credit you may have with us. Every time a chargeable Service is used by you, the value you have added to the Account via the Voucher(s) is reduced with reference to the relevant Charges and Price Lists. Please note that use of Internet or electronic top-ups are not guaranteed as secure by us so be careful when using it. For the avoidance of doubt any physical Voucher shall expire by the date stated on the Voucher.
Vee neither represents nor warrants that the Products and the operation of the Services (or related Products or Services, including those of third parties) will be uninterrupted, timely, secure or error-free or that it will meet the Customer’s specific requirements, even if those requirements have been notified to Vee in advance.
The quality and availability of the Services or Products are subject to certain limitations and circumstances beyond our reasonable control including, but not limited to, physical, geographic and atmospheric conditions and the functional capability of Services and Products as supplied to Vee.
The availability and maintenance of the Network varies depending on location. The quality and coverage of the Services depends in whole or in part on your Mobile Phone; the Products; the Network; and the other telecommunications networks or Services to which you are connected to via the Network. The Services might be adversely affected if too many people try to use the Network at the same time; physical features (such as buildings and underpasses); and by atmospheric conditions or other causes of interference. In particular, Vee does not warrant that calls will not be dropped; GPRS connections will not be lost; that the transmission of data calls will occur at any particular speed or time; or that all traffic (including certain bandwidth capacities) can or will be transmitted by the Network; or that there will be absolute protection of its Network against unauthorised access or interception.
Subject to this Agreement, Vee shall exercise such reasonable skill and care in the provision of the Products and/or Services as may be expected of a reasonable mobile communications provider.
We may, from time to time and without notice, change the Services and Products in order to comply with applicable safety, regulatory or statutory requirements, provided that such changes do not materially affect the nature or scope of the Charges for the Services and Products.
We may modify or suspend the Services wholly or partially without notice where such modification or suspension is deemed necessary by us (e.g. for maintenance, upgrading, security, emergency or other valid reasons) or by an authorised authority. All reasonable efforts shall be made to minimise such Service disruptions however, some interruption may be inevitable. We will notify you where and as soon as it is practicable to do so.
International Roaming.
- For International Roaming, the overseas networks on which we rely to support the Service while you are abroad may be limited in quality and coverage which we have no control over. Access to these overseas networks will depend upon the arrangements between the Network and the foreign operators. We therefore offer no guarantee of access to International Roaming or the Services while abroad. If you use Services from a country outside the UK your use of the Services may be subject to different laws and regulations applying in that country. Vee is not liable for your failure to comply with those laws or regulations. You also have to pay for receiving calls, including for the International components of such calls, when you are using International Roaming.
- From the 13th June 2017 Communications made from a European Economic Area (EEA) country to another EEA country are charged at domestic rates. Data usages is also charged within the EEA as if you were in the United Kingdom. If you are using a bundle, communications will be deducted from your bundle. For some bundles the use of data allowance while roaming in the EEA might be subject to a fair use policy.
Without prejudice to any other provisions of the Agreement, we reserve the right to:
- issue such reasonable instructions concerning the use of the Services as may be necessary in the interests of safety, quality of Services, other customers or telecommunications services as a whole, or for any other reason we deem sufficient; and/or
- block certain numbers from the Services, International Roaming; and/or disconnect the Services and Products on a temporary or permanent basis where there are reasonable grounds to suspect fraudulent, AIT or GSM Gateway activity or where we would suffer direct loss as a result of any use of the Services.
Use of Products and Services is limited to fair and reasonable use as defined by us from time to time. Our Services and Charges assume fair and reasonable use of the Service by you. In the event of the usage being in excess of the terms of the Agreement, we reserve the right to review the Charges applied to your Account or to suspend or terminate the Services offered to you.
We reserve the right where deemed necessary by us to alter the mobile telephone number designated to your Vee SIM Card, or any other name, code or number associated with the Services, subject to reasonable notice to you in the circumstances.
Certain types of calls are not offered as part of the Services. Special Rate Services (i.e. non-geographic numbers in the UK starting 08 to which non-standard prices apply) are not available unless requested through Customer Services.
bis Calls and SMS made to Premium Rates Services are limited to a maximum of £40 per call and to a maximum of £240 per month.
All incoming voice calls which are not answered, or which are received when the Product or Services are busy, switched off or out of coverage will be automatically diverted to the Vee voicemail Services where you have activated them. This functionality cannot be altered. In the interest of other users, we limit the number and duration of the messages that can be left on your voicemail service. Please note that the confidentiality of messages cannot be guaranteed, and you should take reasonable steps to secure or delete your messages. You must not record any abusive, obscene or hoax messages likely to cause offence to other people, including any Vee employees; nor may you allow others to do so.
We always display or disclose the Customer’s telephone number where we are obliged to do so by law.
For SMS services, a standard text message is 160 characters long. Some Handsets permit you to send a SMS that is longer than the standard size. Where this is the case, the message will be divided up by us into the required number of texts required to convey your full SMS message. Each one of these SMS will be charged at the standard rate. Receiving international and UK standard SMS whilst in the UK is free. Premium Rate Services; SMS sent and received whilst abroad; reverse charged SMS; text messages sent to a non-UK based phone; and/or long text messages, are not included in the standard rates and therefore additional Charges may apply. The cost for sending a text message is deducted from your Account shortly after it is sent. Delivery of any given SMS cannot always be guaranteed.
With Vee MMS you can send long text messages, picture messages and video messages. A long text message, picture message and video message is limited to a maximum size of 300 kilo bytes. If a message contains multiple media items, you will be charged for the most expensive item in the message, for example, if you send a message containing a picture and a video you are charged the price applicable to a video message. Messages sent whilst abroad, premium rate and reverse charged MMS are not included in the standard rate and therefore additional Charges may apply. Please note that not all Handsets can send and receive MMS.
Where we have provided you with your Handset, it is likely to be locked to the Network. You must not insert the SIM Card of another operator into a Vee Handset without first using an unlocking code (which is not your PIN code). Upon request and subject to an Administration Fee we will provide an unlocking code to our Handsets. Please note that failure to enter the correct unlocking code for your Mobile Phone may result in it becoming permanently blocked.
The maximum call length available on the Service is 23 hours, 59 minutes and 59 seconds.
At our discretion, we may refuse to provide any part of the Services to you. If you feel that your Services should not be barred, please contact the Vee Customer Service on 0300 373 2727.

Customer’s obligations

For our Pre-Pay Service to you, you shall pay for such Services by purchasing a Voucher and registering it with us, or by purchasing call time using your electronic top up service, credit service, Credit Card or Debit Card as described in the User Guide(s) or by any other method approved by us from time to time.
You shall give Vee your correct and current personal details, including your name and current address. You shall also notify Vee of any changes to your personal details without delay via our website, our Customer Services number or by post.
You shall treat as confidential and store in a safe place all of your security information including your PIN or PUK codes and any other codes and passwords used to access the Services or to communicate with us. You shall not give access to your security information to anyone else. Vee shall not be liable for any loss arising from your failure to keep such information secure.
You shall inform us as soon as possible if your Handset and/or Vee SIM Card is lost, stolen, damaged, destroyed, and/or likely to be used in an unauthorised manner. You shall co-operate with Vee in our reasonable security and other checks to protect you, your information, other customers, us, our network and Services.
You also agree that where your Handset and/or Vee SIM Card is lost, stolen, damaged or destroyed or used without your authority, we shall have no obligation to make a refund to you of the credits left on your Account until we have been notified of such circumstances.
You are responsible for the acts and omissions of any and all persons using the Services and Products sold or allocated via your Vee SIM Card. Without prejudice to any provision of the Agreement, you as our Customer agree that you:
- are wholly responsible for the content of the use of the Service, and we are not responsible or liable for any call content, message or other communication sent or received by you or any other person using your Account, SIM Card or Handset (including content which contains a virus or other harmful or unlawful material);
- will not reverse the charges on any telephone call or accept a reverse charged call. This applies even where you loan/give your Mobile Phone with the Vee SIM Card to someone else;
- have no representation or warranty from us as to the quality, accuracy, correctness, completeness or suitability of any call content;
- will not attempt to, actually gain, permit or actively or inactively allow any third party to attempt to gain unauthorised access to the Service and/or Network;
- rely on ,or use, any and all content at your sole risk;
- will not use or permit the use of the Services or the Product for any improper; indecent; immoral; obscene; unlawful; harassing; harmful; unauthorised; defamatory; offensive and/or fraudulent purpose, or to cause any injury, offence or annoyance to any person or to send unsolicited commercial messages to any person;
- will not use or permit any use of the Services or Product, so as to cause the operation of the Network or the quality of Services to be jeopardised, impaired or interrupted or to interfere with the integrity or security of any telecommunications or IT network or system, nor to misuse and/or abuse the Services and/or the Network;
- will only use type-approved Handsets with the Network ;
- will comply with the Agreement and any User Guide(s) governing your Product and/or Service use, and will remain solely responsible for the manner in which these are used;
- will comply with the terms of any legislation or any licence applicable to you as the Customer or us, including all relevant codes of practice as may be issued from time to time by the Government, a regulator or other competent authority;
- will comply with all reasonable instructions or requests of Vee or an authorised authority and/or any other telecommunications operator, in particular as regards the use of the Services and in relation to the investigation of any offences;
- will not, by inciting, encouraging or inducing members of the public to make calls to a particular number simultaneously.
You will not exploit the Services commercially or to the detriment of Vee. Enterprises affiliated with a Customer are also considered third parties within the meaning of this clause. For the avoidance of any Page 7 of 12 doubt this includes use of the Products and/or Services for the purposes of fraud, AIT or the operation of a GSM Gateway.
You will co-operate with all reasonable requests made by us relating to the provision of the Services to you.

Pricing

The current and binding Charges including Price Lists and Price Plans for Products and Services (including out of Price Plan prices) charges may be amended by Vee from time to time.
Call Services and the related Charges are quoted and charged by the minute. Therefore the minimum call charge shall be for one minute at prevailing Charges, except for International Roaming Services within the European Union, which are charged by the second.
If you continue to use the Services after an amendment to the Charges comes into effect, this shall be deemed to be your acceptance of the new Charges.
Where your Vee SIM Card contains an initial credit and/or promotional credit, this will only be credited to your Account in accordance with the terms and conditions applicable to that offer.
In the event that you owe us any money, and this is not paid when due, we reserve the right to recover this from any credit balance on your Account as held by us, or via subsequent credit added to it. We may charge you interest daily on the unpaid amount at the rate of 2% per annum above the base rate of Barclays Bank from time to time.
All Pre-Pay prices are inclusive of VAT unless otherwise stated. No separate VAT invoices or receipts shall be issued by us.

Exclusions and liability

Our Products and Services are offered on an “as is” basis, and we make no express or implied warranties with respect to the Services, Products and/or any Content whatsoever (including without limitation regarding their satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security or that they are free from error) unless specifically set out in the Agreement. You also recognise that the Service may, from time to time, be adversely affected by events outside our control, including without limitation congestion, network coverage, dropped connections, the performance of wireless enabled devices and the maintenance of a secure network connection.
If our supply of the Services and Products is prevented or delayed by any act or omission caused by you or any third party, Vee shall not be liable for any costs, Charges or losses sustained or incurred by you arising directly or indirectly from any such prevention or delay. In any event Vee’s liability to you under this Agreement shall not exceed £100.00 in all circumstances.
Nothing in these terms shall act to exclude or limit our liability for death or personal injury, fraud or any other liability which may not by applicable law be excluded or limited.
Nothing in these terms affects the statutory rights of you as a consumer. We are not liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, including without limitation to any losses in relation to:
- the deletion, with or without notice or cause, of any of your data or information stored on the Product and/or Services;
- your use of, reliance upon or inability to use our, Product, Services and/or Content;
- any loss of your data or material resulting from delays, non-deliveries, missed deliveries, service interruptions or failure, suspension or withdrawal of all or part of the or Product and/or Services at any time; or
- the removal from the Product and/or Services of any material sent or posted by you on or via the Services and/or the blocking or suspension of your access to the Services or any part thereof in accordance with the Agreement.

Your remedy

If you are not fully satisfied with any part of the Services and/or Products, or this Agreement after it is amended, your sole and exclusive remedy is to discontinue Using the Services, or where you have paid us for any element of the Services and/or Product, to seek a pro-rata refund as outlined in the Agreement for the cost of that element which has caused dissatisfaction. You are not entitled to a refund where we have suspended or terminated your access to the Services or Products as a result of breach of the Agreement by you.

Intellectual property rights

Any and all names, trademarks, copyright, brands and logos of Vee belong or are licensed to us as Intellectual Property (“IP”) and shall remain with us at all times, along with any related title and goodwill attached to them. You may not copy Vee’s names, trademark, pictures, brands and logos, or copy any of Vee’s manuals or documentation.
You may not copy any of the items incorporating the IP and supplied to you which incorporate the IP. If a Product is disconnected from the Services or if we change the IP, you must either destroy the SIM Card or return it to us, as requested by us. If it is not returned, you must pay for the SIM Card (or its replacement) at the price stated in the Price Plan at that time.
Vee grants you as a Customer a revocable, non-transferable and non-exclusive right to use the IP related to the Products and Services provided by Vee strictly for the proper use of the Services or Products, in accordance with, and for the duration of, the Agreement. Vee or its licensor fully retain the rights to all corresponding IP rights. If you infringe the IP rights of third parties and Vee is held liable, you shall hold harmless and indemnify Vee in full against any such claims.

Data Protection

Vee collects and process personal data in accordance to the European Union General Data Protection Regulation (GDPR). By means of the present Terms and Conditions we notify you about the collection of personal data in connection with the use of the services as set out in Article 13 of the GDPR. For more details about the collection of personal data in connection with the use of the services please review our Privacy and Cookies Policy.
Your personal data includes, but is not limited to, the following information which is provided by you directly and via your use of the Products and Services:
- We collect your personal information in order to be able to provide you with our products and services.
- We collect and process customer data and other type data for the purpose of content design, modification or termination of a contractual relationship with you;
- We collect and process traffic data for the purposes of construction, maintenance of telecommunications and the establishment of further connections;
- We will not record your personal information in any directory or information service, whether it is owned by us or by a third party, unless you request such registration. If you would like your personal information to be included in a directory, please contact Vee Customer Service. If you have requested such registration, we will provide such personal information to publishers and directory inquiry providers in accordance with GDPR guidelines. The legal basis for the collection and processing of personal data referred to in points (a) to (d) is GDPR Article 6 (1) (b), since the processing is necessary for the performance of a contract between Vee and you.
- We offer you the chance to receive direct product information and newsletters from Vee by e-mail and / or SMS and / or by phone call. For this, we need your e-mail address and / or your mobile phone number. We may use your e-mail address, which we have obtained in connection with a contract for the provision of telecommunications services, for the direct marketing of your own similar goods or services, provided that you have not objected to the use. The legal basis for this use is Article 6 (1) (f) of the GDPR, as the processing is necessary to safeguard the legitimate interests of Vee. The legitimate interests pursued by Vee are the promotion of products and services to customers. In addition, we collect and process your e-mail address and mobile phone number for the purpose of sending Vee direct mail, product information and newsletters by e-mail and / or SMS, as well as advertising calls from Vee, provided that you have given your consent, Vee may store and use the e-mail address provided by you and your Vee Network phone number. Your consent will be logged and you will be able to retrieve the content of the consent and this notice at any time.
- At your request, we will transmit your personal data (name, address, e-mail address and mobile phone number) for the purpose of sending advertising and product information from Vee cooperation partners by e-mail and / or SMS, provided that you have given your consent. For this purpose, Vee may store, use and transmit to a cooperation partner the data provided by you, namely name, address, e-mail address and your Vee Network number, and these partners may use this data for the purpose of sending advertising and product information. Your consent will be logged and you will be able to retrieve the content of the consent and this notice at any time. The legal basis for the processing of these personal data is your consent, Article 6 (1) (a) of the GDPR.
- We do not collect and process personal information from children under the age of 16 and our services are not directed to children under the age of 16. Regardless, in the event personal information about children is required to be collected in response to the offering for specific Vee campaigns, corresponding parental consent should be requested before the offering of any products and or services. You can revoke your consent at any time, please review our Privacy and Cookies Policy for the procedure and for information on how to exercise your rights as data subject. In addition, e-mail advertising can also be canceled by clicking on the link at the end of the e-mail. Regarding advertising by text message and phone calls, the revocation could be made by SMS from the Vee SIM card with the keyword STOP.
International transfers of your personal data outside the EEA is subject to your prior consent. Please review our Privacy and cookie Policy for more information about personal data international transfers.
Our Data Protection Officer (DPO) is the primary contact between you and Vee for any personal data related matters. Please review our Privacy and Cookies Policy for DPO contact details.

Force Majeure

Where events, circumstances or activities outside of Vee’s reasonable control result in any delay, interruption or failure to provide the Services to you, we are not be liable to you. This includes but is not limited to: Network failure, failure of third party networks, services suspension dictated by our Network supplier in order to carry our repairs, maintenance or updating, or where we are required by lawful authority to interrupt our Service and where required by law or in order to protect you against any possible harm.

Termination

For Services, you are entitled to terminate this Agreement at any time by informing Vee.
If you do not use the Services to carry out at least one chargeable activity ( make a call, send a text or use data) with your Vee SIM for a consecutive period of 90 days, you will lose any credit remaining. To continue using our services.
You can request for a refund for up to 180 days from the last chargeable activity ( call, texts or data usage) made with your Vee SIM as shown on your Account.
If your do not use the services to make atleast one chargeable event for a further consecutive period of 365 days, this agreement will be deemed terminated by you, the service will be disconnected and the SIM will no longer be available for further use.
Upon termination, your right to use the Vee SIM card and any number(s) associated with it also terminates.
We are entitled to terminate this Agreement for Services subject to notice for due cause, or immediately where the Customer is in breach of its obligations under this Agreement such as, but not limited to: where the Customer is suspected of involvement in fraud, operating a GSM Gateway; to generate AIT; or gross negligence.

Changes to this Agreement

We reserve the right to change any and all terms and conditions of the Agreement at any time, where such changes are in favour of you as a Customer.
We reserve the right to make material changes to any and all terms and conditions of this Agreement (including the Price List) subject to 30 days’ notice and we will use additional means of notifying you of any such change including SMS outbound phone calls, emails and general advertisements. You may terminate the Agreement prior to the implementation of any such change. Should you continue to use the Product and/or Services after the entry into force of the new Agreement terms, the new terms and conditions of the Agreement are deemed accepted.

Governing Law and dispute resolution

- This Agreement and the supply of the Products and Services is governed by the laws of England and Wales, and the English courts have exclusive jurisdiction in respect of any dispute arising out of the Agreement, unless we require a court order or injunction against you in another jurisdiction.
- Where any dispute relates to our Code of Practice, you must first raise a dispute with us by contacting Customer Services first. If you are dissatisfied with our final dispute response, you may lodge a dispute with the Independent Dispute Resolution body for telecommunications, Ombudman Services. The details of raising such a dispute may be found at www.ombudman-services.org

Ombudsman Services contact details

Phone: 03304401600 | Textphone: 03304401615 | Email : enquiry@ombudsman-services.org

Post : PO BOX 730| Warrington| WA46WU

Assignment

Without notice to you, the Customer, we are entitled to transfer this Agreement to another communications provider or person capable of providing equivalent Services to you at any time.Visit our partners,shoes – leaders in fashionable footwear!
For Services, you may transfer the rights and obligations arising from this Agreement to third parties only by Registration of the new Customer taking possession of the Products and subject to the prior written consent of Vee at our absolute discretion. In completing Registration with us, the new Customer is deemed to have accepted the terms of this Agreement and all liabilities (e.g. debt) associated with the Services and Products in question.

No third party rights

No term of this Agreement is enforceable by any third party who is not a party to this Agreement under the Contracts (Rights of Third Parties) Act 1999.

Waiver

No failure or delay by Vee in exercising any right, power or privilege under this Agreement shall operate as a waiver of such right, power or privilege unless it is agreed in writing and signed by Vee.

Severability

Should any provision or provisions of the Agreement be found to be or become invalid, illegal or unenforceable this shall not affect or impair the validity, legality or enforceability of any other provision of the Agreement provided that this does not materially prejudice Vee’s respective rights and obligations under the Agreement.

Vee SIM Card returns

If you decide to return your unused Vee SIM Card or any other Products you must return it to us within 14 days. Please note the SIM Card must still be attached to the original SIM Card holder. If we do not receive the Products by the required date, if they have been used, broken or if the Products returned are incomplete, then we reserve the right not to offer a refund.
You are responsible for both the SIM Card and any other Products until they are received by us and subject to satisfactory inspection by us.
Any and all returns of Vee Products should be addressed and sent at your own expense to: Customer Services (Returns), 78 Queens Road, Watford, England, WD17 2LA, UK. Please note that proof of sending does not mean proof of receipt by us and you may wish to send such items by recorded delivery for confirmation of receipt by us.
Refunds (where applicable) are to be credited to the Credit or Debit card used for the original purchase after receipt of the returned Products.

Refunds

If your Account is in credit, you are entitled to a refund of any money which has been paid into your Account. Any such refund is available at your request within 180 Days after the last call or chargeable use of your Vee SIM Card as shown on your Account records as held by us.
Where applicable, refunds for any Products are where applicable credited to the Debit or Credit Card originally used for the original purchase after receipt of the returned equipment and satisfactory inspection by us. Please allow up to 30 days for the processing of any such refund.

Terms & Conditions

Contract Terms and Conditions for Business for the Provision of Network Services by Vee Network

The parties to this Agreement are:

And:

1. DEFINITIONS AND INTERPRETATIONS

2. SUPPLY OF NETWORK SERVICES

3. DURATION/TERMINATION

4. CONDITIONS OF USE OF NETWORK SERVICES

The Subscriber agrees and undertakes:

5. ACCESS TO PREMISES AND PROVISION OF INFORMATION

To enable Vee Network to exercise its obligations under this Agreement:

6. SUSPENSION OF SERVICE

7. LIABILITY

8. CHARGES AND PAYMENTS

9. EARLY TERMINATION

Policy

Our prices

Examples:

Vee Network may also terminate the contract if:

10. ASSIGNMENT

11. GENERAL

12. LEGAL

13. FRAUD PREVENTION

14. FEES

15. ESCALATIONS AND DISPUTE RESOLUTION

16. SUBSCRIBERS INSTRUCTIONS

17. SITE PREPERATION AND ACCESS

18. DELIVERY AND INSTALLATION

19. ACCEPTANCE

20. SUBSCRIBERS OBLIGATIONS

Until it has paid for the Equipment, the Subscriber will:

21. RISK AND OWNERSHIP

Until payment in full:

22. GUARANTEES

23. WEEE REGULATIONS

24. DISPUTED BILLS

25. LATE PAYMENT

26. CHANGING THE CONTRACT

27. ENDING THE CONTRACT

Vee Network may end or suspend the Contract at any time if

Vee Network may end or suspend the Contract at any time if

End the contract if

28. EARLY TERMINATION CHARGE:

Our Policy

Our Prices

Examples:

29. LIMITATION OF LIABILITY

30. INTELECTUAL PROPERTY & CONFIDENTIALITY

31. GENERAL TERMS

32. MATTERS BEYOND RESONABLE CONTROL

33. TRANSFER OF RIGHTS AND RESPONSIBILITES

The Subscriber and Vee Network may not transfer any of their rights or obligations under the Contract without the written consent of the other, except that:

34. SEVERABILITY

35. SURVIVAL

36. ENTIRE AGREEMENT

37. WAIVERS

38. RIGHTS OF THIRD PARTIES

39. NOTICES

Notices given under the Contract must be in writing and delivered by hand, email or first class post to the following addresses:

40. LAW AND JURISDICTION

41. DATA PROTECTION

42. SUBSCRIBERS INSTRUCTIONS

Contract Terms and Conditions for Business for the Provision of Network Services by Vee Network

The parties to this Agreement are:

And:

1. DEFINITIONS AND INTERPRETATIONS

Definitions

Products and Services provided by us

Customer’s obligations

Pricing

Exclusions and liability

Your remedy

Intellectual property rights

Data Protection

Force Majeure

Termination

Changes to this Agreement

Governing Law and dispute resolution

Ombudsman Services contact details

Assignment